FREQUENTLY ASKED QUESTIONS
Do I need to buy anything to enter?
Yes, you are required to purchase a Natural Gas appliance which replace a non-gas appliance. For more terms and conditions on which appliances apply, please visit https://cashback.gonaturalgas.com.au/terms.
How much Cash Back will I receive?
- Ducted gas heating – $500
- Pool spa heating – $500
- Gas log fires – $400
- Flued heating – $100
- Hot water system – $400
- Outdoor heating, gas cooktop and BBQs (new bayonet point required) – $100
When can I make a claim?
Claims can be made for eligible purchases between 1 March 2022 and 30 June 2022. All Claims must be received by 11:59pm AEST on 17 July 2022.
How do I activate my card?
Your care must be activated online by visiting www.naturalgascashback.com.au or by calling iGoDirect on 1800 427 608 within 3 months of receiving your card, based on the date of the letter accompanying their card. Once activated, the Jemena Cash Back Card will be ready for use from midday on the business day following activation, and will expire 12 months from the date of activation.
How do I claim my Cash Back?
Visit https://cashback.gonaturalgas.com.au/, complete and submit the online entry form with the details of your purchase as required and by providing all other requested information. Follow the prompts and upload a valid Tax Invoice/Purchase Receipt and CoC.
What Proof of Purchase do I need to provide?
FOR ALL CLAIMS, retain copies of receipts for the Qualifying Purchase (which clearly shows the retailer's name, location, date and product(s) purchased) as proof of purchase. A receipt showing a Qualifying Purchase can only be used to make 1 entry, regardless of how many Qualifying Purchases are shown on the receipt.
What are likely reasons for declining a claim?
- Receipt is illegible or incomplete
- Re-used receipt
- Outside the purchase period
- No participating product on invoice
How and when will I receive my Jemena Cashback Card?
Prepaid VISA card(s) will be issued via standard mail within ten (10) business days of approved email confirmation.
Where can I find the Terms and Conditions?
You can find the Terms and Conditions here.
How many times can I claim a Cash Back?
Maximum of 2 appliances per residential address.
I didn’t receive an email confirming my claim.
Please make sure you check your spam and junk email folders if you have not received an email in your inbox. Depending on your email applications settings, this may have been blocked. If approved, you will also receive an SMS message. If in doubt Contact Us using firstname.lastname@example.org.
I have a problem activating claim who should I contact?
The prepaid VISA card(s) must be activated online at https://indigo.cometrue.com.au, if you are having trouble with online activation please phone the card helpline 1800 427 608 Monday to Friday 9:00am - 5:00pm AEST.